FREQUENTLY ASKED QUESTIONS
Q. How can I be sure this site is safe and secure?
A. We want to be sure your personal and financial details are 100% protected so we take security very seriously.
To do this, the site automatically switches to secure mode when you send us sensitive information such as passwords
or credit card details. This means they can't be viewed by third parties. You can check you're in secure mode by
looking for the padlock icon in the bottom right-hand corner of your computer screen. If you click on the padlock
icon you'll see the certificate details for IPC, so you can be sure the site is really safe.
Payments on the site are made via WorldPay, the widely-used payment service operated by the Royal Bank of Scotland (RBS).
IPC doesn't have access to your card details, these are held exclusively by WorldPay. IPC will never ask for your personal
details or card details online, please email our support team if you come across any fraudulent emails. After you've
completed your purchase we recommend you sign-out of your account (if applicable) and close your browser, especially if
you use a shared computer (like one at an internet café).
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Q. How do I update my contact details?
A. When you sign-in to your account you'll see a link labelled "manage your account" in the top right-hand corner.
You can easily edit any of your details, including contact details, delivery address and sign-in details here.
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Q. How do I search for specific products?
A. You can search for products across the whole site, or ones specific to a category. Look for the search panel
below the main navigation to start your search. You can also search alphabetically or by price.
You can also search for your favourite riders to see which of our DVDs they feature in.
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Q. Will the DVDs work on my DVD player?
A. All of our DVDs are either Region 0 (Worldwide), or Region 2 (Europe), which means that they are compatible
with any DVD player in Europe. They will also work on PCs and laptops. Please check our product description
for specific region information. If you have any issues with compatibility after purchase, please contact us
and we will try our best to resolve it for you.
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Q. Can I order a product that is no longer listed on the website?
A. Unfortunately not via the site. For more information about any of our products call
our order line on 020 8726 8403 or email onlineshop@ipcmedia.com.
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Q. How can I contact you?
A. You can contact us at by email at onlineshop@ipcmedia.com or by telephone on 020 8726 8403.
In order to improve our service, please note that calls may be recorded for training purposes. This is in addition to your statutory rights.
Opening times – Live operators:
- Monday – Friday 9.30am – 5.30pm
- Weekends and Bank Holidays - Closed
Out of hours, an automated voicemail service is available. We will endeavour to contact you within 24 hours.
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