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Most problems should be dealt with below. If you cant find what you're looking for try the FAQ Section

Help

I CAN'T SIGN IN

If you are having trouble signing in, let us know by email at onlineshop@ipcmedia.com or call us on 020 8726 8403. We will be able to solve the problem for you as quickly as possible.

HOW TO ORDER
Ordering online is easy and the steps involved are set out below. However if you are having any difficulties please either email us at onlineshop@ipcmedia.com or telephone us on 020 8726 8403.


ALL PRODUCTS CAN BE LOCATED BY
Using the top menu along the top part of the screen to navigate to the categories you want to see.
When you find a product that you would like to buy, select the quantity you want and then just click the "Add to Basket" button. If you wish to view the products in your shopping cart then click on "View Basket" button at the top of the page.
When you have finished shopping select "checkout" and follow the on-screen instructions. Complete your delivery and credit/debit card details. Your transaction will be processed in a completely secure environment, and you will automatically receive an order confirmation email.


You can also order via telephone by calling us on 020 8726 8403 or by sending a cheque and covering letter to the following address:


Cycling Weekly Shop
IPC Media
10th Floor Leon House
233 High Street
Croydon
Surrey
CR9 1HZ


Please check that items are in stock before placing an order via cheque.
For speed of delivery, we recommend ordering your goods online.


WILL THE DVDS WORK ON MY DVD PLAYER?
All of our DVDs are either Region 0 (Worldwide), or Region 2 (Europe), which means that they are compatible with any DVD player in Europe. They will also work on PCs and laptops. Please check our product description for specific region information. If you have any issues with compatibility after purchase, please contact us and we will try our best to resolve it for you.


CONTACT US
You can contact us at by email at onlineshop@ipcmedia.com or by telephone on 020 8726 8403.
Opening times – Live operators:
• Monday – Friday 9.30am - 5.30pm
• Weekends and Bank Holidays - Closed
Out of hours, an automated voicemail service is available. We will endeavour to contact you within 24 hours.


ONLINE PAYMENT METHODS
We accept the following cards:
• MasterCard
• Visa
• Visa Debit
• Visa Electron
• Maestro

WHERE DO YOU DELIVER TO?
Our Online Shop currently only processes order from the UK. However, we can deliver our goods anywhere in the world. Postage rates for non-UK orders are higher in order to cover our delivery costs. If you wish to order from overseas, please click here for more information.


DELIVERY
We endeavour to ensure all standard items are in stock and available for immediate despatch, you should expect to receive your goods within 7 days of placing your order (subject to stock availability).
Occasionally we will ship your items separately or by our suppliers, this is at our cost and discretion and does not affect the price you pay. In either case please allow up to 28 days before contacting us.
We try our best to despatch our orders the next working day, however, this cannot be guaranteed, particularly during busy periods. If you require items to arrive on or before a specific date, you are advised to contact us on 020 8726 8403 and we may be able to arrange this for you.


POSTAGE & PACKING CHARGES
Our normal charge for postage and packing is £2.99 per order (not per item). For particularly heavy or bulky packages we have to increase this charge to £5.00.


I HAVE NOT RECEIVED MY ORDER
Although the vast majority of items arrive within 7 days, please allow up to 28 days for delivery. If you have placed your order over the telephone, one of our operators should have informed you on how long delivery is expected to take. You will be notified if a further delay is incurred.
We can be contacted via email at onlineshop@ipcmedia.com or telephone us on 020 8726 8403.


RETURNS POLICY
RETURNING GOODS
If you are not entirely satisfied with the products that you have chosen you may return them to us within 7 days of receipt of your goods. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging.


Please return your order to the following address:


Cycling Weekly Shop Returns
IPC Media
10th Floor Leon House
233 High Street
Croydon
Surrey
CR9 1HZ


If you require further assistance you can contact us via email at onlineshop@ipcmedia.com or telephone us on 020 8726 8403.
When returning goods ordered online, please quote your Worldpay transaction id. This can be found on your order transaction id that is emailed to you when your order has been placed.
In the interest of hygiene we are unable to offer a refund or exchange on clothing garments that have been worn. This does not affect your statutory rights.


EXCHANGING GOODS
If exchanging goods whereby the replacement item costs less than the one you have returned, you will be refunded the difference. When exchanging goods and the new purchase costs more than your original purchase an additional payment is required. The balance (no cash) can either be included with the returned goods and new purchase details or one of our operators will contact you on receipt of your return to obtain the payment balance.


WHAT DO I DO IF I ORDERED THE WRONG PRODUCT?
Return it to us within 7 days. Returned goods must be unused, in a saleable condition and in their original packaging. Once we have received the goods, we will arrange to either credit you or replace the goods, whichever you prefer. In most cases, we will not charge you postage and packing for the replacement item.


WHAT CANNOT BE RETURNED
In the interest of hygiene we are unable to offer a refund or exchange on clothing garments that have been worn. This does not affect your statutory rights.


WHO PAYS THE POSTAGE ON RETURNED ITEMS?
If you are returning goods because they are unsuitable, you are required to pay the return postage cost. The cost of returning unwanted goods will not be reimbursed. If goods are found to be faulty or in the unlikely event you receive incorrect item/s, we will issue a SAE upon request so that you can return the item to us free of charge.
When returning items you are strongly recommended to obtain adequate cover and proof of posting. Refunds will only be given on the receipt of the returned goods. We cannot accept responsibility for goods lost in transit.


WHEN SHOULD I EXPECT MY REFUND?
We normally process returns within 5 working days of receipt, but please allow 30 days for receipt of your refund.


WHAT HAPPENS IF THERE IS NO STOCK OF THE REPLACEMENT ITEM?
We will inform you that we are awaiting stock and when this is due with us, we will hold your payment and order and despatch as soon as the stock arrives. You may prefer we refund your card and you wait until the stock has arrived, we can do this. We will notify you via email that stock has arrived, you will be required to place your order again. Please note that customers who have not opted for the refund will take preference with stock.


WHAT DO I DO IF AN ITEM IS FAULTY WHEN IT IS DELIVERED?
Return it to us within 7 days and we will either replace the goods or credit you, whichever you prefer.


WHO PAYS THE POSTAGE ON RETURNED FAULTY ITEMS?
If goods are found to be faulty, contact us at onlineshop@ipcmedia.com or call us on 020 8726 8403. We will issue a SAE upon request so that you can return the item to us free of charge.


CAN I RETURN AN UNWANTED GIFT?
Refunds for items bought as a gift can only be given to the original purchaser. We can offer a refund if the returned goods are unused, in a saleable condition and in their original packaging.


CAN I CANCEL MY ORDER?
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel any payments made by you will be refunded in full normally within 30 days.


STATUTORY RIGHTS
None of this information affects your statutory rights. We are an established UK based company, subject to UK consumer law so dealing with IPC Media shop is completely safe.


OUR GUARANTEE
Stock permitting, all orders placed are usually despatched on the next working day and should arrive to your UK Mainland address within 7 days. This does not apply to items displayed as “out of stock”.
Every care is taken to ensure that product descriptions and specifications are correct at the time of going to press.

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Frequently asked questions

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