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Frequently Asked Questions

• How can I be sure this site is safe and secure?
• Can I order from outside the UK?
• Why is my payment is being rejected
• How do I update my contact details?
• How do I search for specific products?
• Will the DVDs work on my DVD player?
• How can I contact you?

Q. How can I be sure this site is safe and secure?
A. We want to be sure your personal and financial details are 100% protected so we take security very seriously. To do this, the site automatically switches to secure mode when you send us sensitive information such as passwords or credit card details. This means they can't be viewed by third parties. You can check you're in secure mode by looking for the padlock icon in the bottom right-hand corner of your computer screen. If you click on the padlock icon you'll see the certificate details for IPC, so you can be sure the site is really safe.
Payments on the site are made via WorldPay, the widely-used payment service operated by the Royal Bank of Scotland (RBS). IPC doesn't have access to your card details, these are held exclusively by WorldPay. IPC will never ask for your personal details or card details online, please email our support team if you come across any fraudulent emails. After you've completed your purchase we recommend you sign-out of your account (if applicable) and close your browser, especially if you use a shared computer (like one at an internet café).
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Q. Can I order from outside the UK?
A. We can ship our products anywhere in the world. Our website currently only processes orders from the UK, but we take non-UK orders all the time via telephone! If you wish to order from outside the UK please click here for more information on how to place your order with us today.

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Q. Why is my payment being rejected?
A. The Cycling Weekly Shop has very high security settings in order to provide the most secure online shopping environment for you possible. As a result you will need to ensure that the billing address entered is the same as that held by your bank.
Please ensure to enter your house name / house number in the ’Flat / house number’ field and the remainder of the first line of your address in the ‘Address 1’ field.
If you are still having problems, please contact us on 020 8726 8403 or e-mail, and we should be able to resolve any problems for you.

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Q. How do I update my contact details?
A. When you sign-in to your account you'll see a link labelled "manage your account" in the top right-hand corner. You can easily edit any of your details, including contact details, delivery address and sign-in details here.
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Q. How do I search for specific products?
A. You can search for products across the whole site, or ones specific to a category. Look for the search panel below the main navigation to start your search. You can also search alphabetically or by price. You can also search for your favourite riders to see which of our DVDs they feature in.
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Q. Will the DVDs work on my DVD player?
A. All of our DVDs are either Region 0 (Worldwide), or Region 2 (Europe), which means that they are compatible with any DVD player in Europe. They will also work on PCs and laptops. Please check our product description for specific region information. If you have any issues with compatibility after purchase, please contact us and we will try our best to resolve it for you.
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Q. How can I contact you?
A. You can contact us at by email at or by telephone on 020 8726 8403.
In order to improve our service, please note that calls may be recorded for training purposes. This is in addition to your statutory rights.
Opening times – Live operators:
• Monday – Friday 9.30am – 5.30pm
• Weekends and Bank Holidays - Closed
Out of hours, an automated voicemail service is available. We will endeavour to contact you within 24 hours.

Alternatively you can write to us at:

Cycling Weekly Shop
10th Floor Leon House
233 High Street

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